Terms & Conditions
Welcome to Customer RO Repair. By accessing or using our website customerorepair.online and requesting our RO repair, installation, maintenance, AMC, filter replacement, or related services, you agree to the following Terms & Conditions.
1. Services
Customer RO Repair provides services including, but not limited to:
RO and water purifier repair
RO installation and re-installation
RO servicing and maintenance
Filter and membrane replacement
AMC services
Water purifier troubleshooting
Other related repair and maintenance services
The availability of a particular service may depend on the customer’s location, RO model, spare-part availability, and technical requirements.
2. Service Requests & Appointments
Customers may submit service requests through our website, phone, WhatsApp, or other available communication channels.
Submitting a service request does not automatically guarantee an appointment at a particular time. Our team may contact you to confirm the service request, availability, location, and appointment details.
Customers are requested to provide accurate contact and service information so that our technician can reach the correct location.
3. Inspection & Service Charges
The final service cost may depend on the condition of the RO/water purifier, the nature of the problem, labour requirements, and replacement parts required.
If additional repairs or replacement parts are required, the customer may be informed about the applicable charges before the additional work is carried out.
Any applicable inspection, visiting, labour, spare-part, installation, or other service charges may vary depending on the service required.
4. Spare Parts & Replacement
Replacement parts may be required depending on the condition and model of the water purifier.
Availability of specific spare parts may vary. Where a particular part is unavailable, we may suggest an alternative suitable part, subject to customer approval.
Parts replaced during a service may be retained or disposed of according to our service process unless otherwise agreed.
5. Service Warranty
Any warranty on repair work or replacement parts will apply only where specifically communicated to the customer at the time of service.
Warranty, where applicable, may not cover damage caused by:
Improper use
Physical damage
Voltage fluctuations or electrical issues
Water quality or external conditions
Unauthorized repair or modification
Normal wear and tear
Damage caused after the service due to reasons beyond our control
Warranty terms may vary depending on the specific service or replacement part.
6. Customer Responsibilities
Customers are responsible for:
Providing accurate contact and address information
Providing reasonable access to the RO/water purifier for inspection and service
Informing the technician about any known issues or previous repairs
Following reasonable usage and maintenance instructions provided after the service
Making applicable payments for services and parts
Customer RO Repair shall not be responsible for delays caused by inaccurate information, inaccessible premises, or circumstances beyond our reasonable control.
7. Payments
Customers are required to pay the applicable charges for services and replacement parts as communicated by our team.
Where applicable, payment may be requested after completion of the service or according to the agreed payment terms.
Any additional work or parts requested by the customer may incur additional charges.
8. Cancellation & Rescheduling
Customers may contact us to cancel or reschedule a service appointment.
We request customers to inform us as early as possible if they are unable to attend a scheduled appointment.
Repeated cancellations, failure to provide access, or no-response situations may result in the service request being cancelled.
9. Limitation of Liability
Customer RO Repair will make reasonable efforts to provide professional and timely services. However, we shall not be liable for indirect, incidental, or consequential losses arising from the use, malfunction, or failure of a water purifier beyond the scope of the service provided.
We are not responsible for pre-existing damage, defects, or issues unrelated to the service performed.
10. Website Information
We make reasonable efforts to keep the information on our website accurate and up to date. However, service descriptions, pricing, availability, offers, and other information may change without prior notice.
Website content is provided for general informational purposes and does not constitute a guarantee of service availability or a fixed quotation unless specifically confirmed by our team.
11. Third-Party Services
Our website may contain links, buttons, or integrations with third-party platforms such as WhatsApp or other external services.
We are not responsible for the availability, content, policies, or practices of third-party websites or services.
12. Intellectual Property
All website content, including text, logos, graphics, images, designs, and other materials appearing on customerorepair.online, is owned by or used with permission by Customer RO Repair.
You may not reproduce, copy, modify, distribute, or use our website content for commercial purposes without prior written permission.
13. Prohibited Use
You agree not to:
Use the website for unlawful purposes
Submit false or misleading information
Attempt to interfere with the operation or security of the website
Use the website to distribute harmful or malicious content
Copy or misuse website content without permission
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable laws.
Any updated Terms & Conditions will be published on this page with the revised effective date.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with these Terms & Conditions or our services shall be subject to the jurisdiction of the appropriate courts in India.
16. Contact Us
For questions regarding these Terms & Conditions or our services, please contact us:
Customer RO Repair
Phone: +91-8884345939