Refund & Cancellation Policy
At Customer RO Repair, we provide on-site RO repair, installation, servicing, maintenance, AMC, and related water purifier services. We do not ship physical products.
1. Service Cancellation
Customers may request cancellation of a service appointment by contacting us through phone, WhatsApp, or other available communication channels.
We recommend cancelling or rescheduling a service appointment as early as possible so that we can allocate the service slot to another customer.
2. Rescheduling
Customers may request to reschedule their appointment, subject to technician availability and service-area coverage.
We will make reasonable efforts to accommodate rescheduling requests.
3. Refunds
If any advance payment has been made for a service that has not yet been provided, the customer may be eligible for a refund, subject to the applicable cancellation terms.
Once the requested service has been completed, service charges are generally non-refundable, except where a refund is required due to an error or failure attributable to Customer RO Repair.
Charges for parts that have already been purchased, installed, or used specifically for the customer’s service may not be refundable.
4. Service Not Completed
If Customer RO Repair is unable to provide the requested service due to reasons attributable to us, and the service cannot be rescheduled or completed within a reasonable period, any eligible advance payment for the unprovided service may be refunded.
No refund will be applicable where the service could not be completed because of circumstances outside our reasonable control, such as customer unavailability, incorrect address or contact details, denial of access to the premises, or unsafe service conditions.
5. Replacement Parts
Where replacement parts are required, the applicable charges will be communicated to the customer.
Refunds or replacements for parts may be subject to the manufacturer’s warranty, supplier terms, part condition, and applicable warranty conditions.
Installed or used parts generally cannot be returned or refunded unless they are found to be defective and are covered under an applicable warranty.
6. No Refund for Completed Services
Once an RO repair, installation, servicing, maintenance, or other requested service has been completed and accepted by the customer, the service fee is generally non-refundable.
If the customer experiences an issue related to the completed service, they should contact us so that our team can review the matter and, where applicable, provide a service correction under the applicable warranty or service terms.
7. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method, where technically possible.
The time required for the refund to appear in the customer’s account may depend on the payment gateway, bank, or financial institution.
8. How to Request a Cancellation or Refund
To request a cancellation, rescheduling, or refund, please contact us with your name, registered phone number, service details, and payment information, where applicable. Customer RO Repair Phone: +91-8884345939