Privacy Policy
At Customer RO Repair, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website customerorepair.online or contact us for RO repair, installation, maintenance, AMC, filter replacement, or other water purifier services.
1. Information We Collect
When you use our website or request our services, we may collect the following information:
Your name
Phone number
Email address
Service address or location
Details about your RO/water purifier and the service required
Information submitted through our service booking or enquiry forms
Any other information you voluntarily provide while contacting us
We may also automatically collect limited technical information such as your IP address, browser type, device information, and website usage data for security and website improvement purposes.
2. How We Use Your Information
We may use the information collected from you to:
Respond to your service enquiries and requests
Schedule and provide RO repair and installation services
Contact you regarding your service appointment
Provide AMC, maintenance, filter replacement, and other requested services
Communicate with you through phone, email, or WhatsApp
Provide quotations, service updates, and customer support
Improve our website, services, and customer experience
Prevent fraud, misuse, or unauthorized activities
Comply with applicable legal and regulatory requirements
3. Phone, WhatsApp and Other Communications
When you contact Customer RO Repair through phone, WhatsApp, email, or our website forms, we may use the information provided by you to respond to your enquiry and coordinate the requested service.
We may contact you regarding your service request, appointment, quotation, payment, or other information directly related to the services you have requested.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and enhance your browsing experience.
Cookies may help us remember certain preferences and understand how visitors interact with our website.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share necessary information with trusted service providers, technicians, technology providers, communication platforms, or other partners when required to provide the services you have requested.
We may also disclose information when required by law, legal proceedings, government authorities, or to protect our rights, customers, website, or business.
6. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. Third-Party Links and Services
Our website may contain links or integrations to third-party services, including communication platforms such as WhatsApp.
Third-party websites and services operate under their own privacy policies and terms. We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any third-party service you access through our website.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide requested services, maintain business and service records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
When information is no longer required, we may securely delete or anonymize it where reasonably practicable.
9. Your Privacy Rights
Depending on applicable laws, you may have rights regarding your personal information, including the right to:
Request information about the personal data we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Withdraw consent for certain communications
Raise concerns regarding the use of your personal information
To exercise any applicable privacy rights, you can contact us using the details provided below.
10. Children’s Privacy
Our website and services are intended for general users and are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.
Any updated version will be published on this page with a revised Effective Date.
We encourage you to review this page periodically to stay informed about how we protect your information.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:+91-8884345939
You can also contact us through the enquiry and service-booking options available on our website.